Product Policy
Merchandise return authorization
To obtain BackYardEstore authorization to return a defective item for credit or
replacement, simply Email Customer service within 20 days of purchase.
Non-defective merchandise returns must also obtain authorization and be returned
within 20 days of purchase. Product boxes and/or items that have been written on or
otherwise marked will not be considered for credit or replacement.
CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return
acceptance.
Merchandise must be in its original minimum inner pack quantity, as shipped by
BackYardEstore.com. Broken quantity inner packs are not returnable.
Sample items are not returnable.
Merchandise packaging, and inner pack must bear no markings or be otherwise
defaced or damaged.
Returns which do not meet the conditions described in this return policy will be
returned and shipping cost of return will be charged.
WARRANTIES
Product guarantee or warranty, follow the instructions on the guarantee or warranty
for repair or replacement.
POLICY WARRANTY
BackYardEstore Guarantee you the customer to be completely satisfied or you may
return the merchandise on conditions above in our return authorization.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive
merchandise damaged during shipping, please contact our Customer service
department within 20 days of the date of shipment of your order, and your claim will
be processed immediately. NOTE: Established procedures by UPS must be
complied with or they may deny your claim.
To obtain BackYardEstore authorization to return a defective item for credit or
replacement, simply Email Customer service within 20 days of purchase.
Non-defective merchandise returns must also obtain authorization and be returned
within 20 days of purchase. Product boxes and/or items that have been written on or
otherwise marked will not be considered for credit or replacement.
CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return
acceptance.
Merchandise must be in its original minimum inner pack quantity, as shipped by
BackYardEstore.com. Broken quantity inner packs are not returnable.
Sample items are not returnable.
Merchandise packaging, and inner pack must bear no markings or be otherwise
defaced or damaged.
Returns which do not meet the conditions described in this return policy will be
returned and shipping cost of return will be charged.
WARRANTIES
Product guarantee or warranty, follow the instructions on the guarantee or warranty
for repair or replacement.
POLICY WARRANTY
BackYardEstore Guarantee you the customer to be completely satisfied or you may
return the merchandise on conditions above in our return authorization.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive
merchandise damaged during shipping, please contact our Customer service
department within 20 days of the date of shipment of your order, and your claim will
be processed immediately. NOTE: Established procedures by UPS must be
complied with or they may deny your claim.
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Item Returns
Merchandise Condition for Return
Warranties
Shipment Damage
Merchandise Condition for Return
Warranties
Shipment Damage